Orders on placed on a Monday, Tuesday or Wednesday and will be delivered on a Friday or Saturday. Special arrangements can be made on request.
You can place orders via the site, via WhatsApp or over the phone.
Payment can be done via EFT, via card on the site or the other payment options. We regret that no orders will be delivered without upfront payment.
Yes, 0661046208 or howzit@saltbru.com
Unfortunately not, unless agreed to in writing by management of SaltBru.
Yes and we love to do so! We can cut or make your order to your exact specifications. We will then send you an invoice for payment instead of via the online one. Simply email or WhatsApp us and we will make it happen.
Yes you can. Simply send us a voicenote to our WhatsApp line: 0661046208.
Yes, please contact us on WhatsApp: 0661046208.
You can pay via Peach Payments which offers a variety options like Debit and Credit cards, Instant EFT, Scan to Pay, American Express, Apple Pay and even Mobicred. Kindly contact us if you need alternate payment options. Please note all manual EFT payments have to clear through our bank before we can ship the goods to you.
An email verification will automatically be sent to your registered email address once the order has been placed and paid. Orders may not be processed until full payment has been received. You are also welcome to WhatsApp us and check: 0661046208.
Yes you can if you create a profile with us.
We can only change the address if your order has not the factory yet. To change your delivery address, please WhatsApp us and we will do our best to assist: 0661046208.
Not unless management can make a plan for a special delivery and additional fees may apply.
Usually next business day if placed before 2pm. As soon as your order is confirmed, our team will reach out to you and confirm a delivery day.
Please ensure that you check your order before signing the delivery note. Please contact us immediately on WhatsApp to resolve: 0661046208.
Bacteria are found everywhere in nature—including in soil, air, water, and the food we consume. When provided with food, moisture, time, and suitable temperatures, bacteria can multiply quickly, sometimes reaching levels that can lead to illness. That's why understanding the role of temperature in food safety is essential. Bacteria thrive most rapidly between 5°C and 60°C, a range commonly referred to as the “Danger Zone.” To reduce the risk of foodborne illness, avoid leaving food unrefrigerated for more than one hour. If you're traveling with perishable food, use a cooler filled with plenty of ice, frozen gel packs, or another reliable cold source.
Maintaining the cold chain is of the utmost importance. As the customer, you are responsible for keeping the product at the temperature specified on the packaging at all times. Our return and refund policy is valid for 24 hours from the time of delivery. To qualify for an exchange or refund, the product must remain unused, in its original packaging, and the cold chain must have been maintained. Failure to meet these conditions will result in the claim being declined. It is the customer's responsibility to return the product to SaltBru at their own cost. All claims must be accompanied by valid proof of purchase. Once the product has been received and inspected by our Quality Control team, we will inform you of the outcome—whether the claim has been approved for a credit, replacement, or rejected. Please note that the decision to approve, reject, or issue a credit or replacement is made at the sole discretion of SaltBru management. SaltBru does not cover the cost of returning the product. By purchasing via our online platform, the customer agrees to and is bound by these terms and conditions.
No, but do some more research before you think it’s better.
No they are not.
No, we are not certified yet.
No they are not.
If your order has not shipped yet, you can contact us on WhatsApp or email and we will assist with cancelling your order: 0661046208 or howzit@saltbru.com.
